Job Description
**Join Our Team and Be Part of Something Special!**
We are a contemporary hospitality brand that celebrates individuality, creativity, and teamwork. Our mission is to redefine the essence of hospitality, and we are looking for energetic, down-to-earth team players who thrive on making genuine connections, crafting memorable experiences, and fostering good vibes.
Our interiors are subtly inspired by the tradition of being firmly grounded while gazing abroad—a seamless blend of understated luxury and residential comfort. Our property exudes a quiet confidence and commitment to reducing excess, with interiors that thoughtfully utilize native materials, accentuated with natural woods, earthen ceramics, and hand-dyed textiles. Our lobby fosters an inviting atmosphere where the eclectic mix of differing personas is celebrated and upheld.
Our food & beverage programs are spearheaded by a renowned group, featuring a lobby bar and restaurant with year-round outdoor seating and a laid-back all-day café. Set atop our top floor is a rooftop pool and terrace that transforms into an intimate lounge by night, with unobstructed views of the surrounding mountains.
**Job Description:**
The Reservations Ambassador is a key role in ensuring exceptional guest service. Based in Aspen, CO, the Reservations Ambassador will be responsible for managing reservation inquiries, auditing reservations, collecting deposits, creating dinner reservations, coordinating transportation, assigning rooms, responding to emails, and supporting the front office operation as needed. The ideal candidate will have a passion for luxury hospitality, guest service, excellent communication skills, strong attention to detail, and the ability to prioritize and problem-solve in a fast-paced environment. Previous hospitality experience is preferred, along with proficiency in Microsoft Office and the ability to adapt to different software programs. This position offers an opportunity to be part of a modern luxury hospitality culture that values teamwork, individuality, and exceptional guest experiences.
**Location:** Aspen, CO
**Start Date:** ASAP
**Employment Type:** Part-Time, Non-Exempt, In person or Remote (Colorado)
**Schedule:** Saturday, Sunday, and one other weekday; 9-5 pm
**Category:** Reservations
**Pay Rate:** $24/hour
**Job Responsibilities:**
- Convert reservation inquiries.
- Work with the Reservations team and Front Office to assist with room reservations, guest arrivals, room assignments, and guest questions about hotel amenities, services, and general inquiries.
- Support the direct booking initiative from a reservations and front desk standpoint, assisting in converting OTA bookings to direct bookings.
- Audit all future reservations for accuracy and ensure guest requests are met.
- Assist in any additional assigned projects and tasks as directed by hotel management.
- Answer guest phone calls about dinner reservations, transportation arrangements, concierge questions, etc.
- Assist with BEO details (Banquet Event Order) processing for Sales and Reservations team.
- Manage site notification responses for clients during the weekends.
- Support the Reservations team for phone coverage on the weekends.
- Manage knowledge of the software system Maestro and ensure accuracy of all hotel reservations.
- The duties of this position may change from time to time. Management reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
**Knowledge, Skills, and Abilities:**
- Enthusiasm and passion for hotel sales and guest service; the ability to connect with people over the phone and in person.
- Detail-oriented; able to produce a high-level volume of work while maintaining consistent accuracy.
- Effective oral and written communication skills.
- Ability to establish and maintain effective working relationships.
- Able to organize work, meet critical deadlines, and follow up on assignments with minimal direction.
- Ability to prioritize when dealing with multiple outstanding tasks.
- Apply problem-solving and creative thinking to difficult guest situations.
- Ability to use sound judgment when in stressful situations.
- Knowledge of business telephone etiquette and phone sales techniques.
- Correct English usage, including spelling, grammar, punctuation, and vocabulary.
**Work Environment / Physical Demands:**
- Work is generally confined to a standard office environment when on-site.
- No unusual physical demands are associated with this position.
**Education and Experience:**
- High School diploma or GED
- Hospitality/Guest Service Experience preferred.
- Proficiency in Microsoft Office
- Able to learn and adapt to different software programs.
**Benefits:**
- Annual and Seasonal Bonus Opportunities
- Medical/Dental/Vision
- Employee Assistance Program
- Hotel Discounts
- IRA Retirement Plan
- Paid Vacation, Sick and Volunteer Days
- Employee Incentive Programs
- Discounted Bus Passes
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Employment Type: Full-Time
Salary: $ 24.00 Per Hour
Job Tags
Hourly pay, Full time, Part time, Seasonal work, Immediate start, Remote job, Outdoor, Night shift, Weekend work, Sunday, Saturday, Weekday work,