Job Description

Job Description and Duties

The management of the Enterprise Operations Support Branch (EOSB), within the Technical Support Bureau (TSB) is responsible for the management and control of a variety of electronic data processing services which are provided to clients throughout the Department of Justice (DOJ) to assist them in meeting their program objectives.

The services provided include the analysis of user needs, system design, development of system and program specifications, software selection, configuration and maintenance. Systems testing, problem resolution, development of user guides, monitoring the performance of operational systems, Information Technology Service Management (ITSM) integrations, and user consulting.

The ITM II is expected to provide leadership, analysis, and direction to ensure effective and efficient maintenance of new and existing automated systems and applications.

The ITM II directly manages ITM I, ITS I, II, and III classifications within the EOSB. Advanced design, technical services and support, including for executive-level DOJ user communities are provided by these direct reports. Service architecture development, implementation, integration and support from this Branch represent all aspects of the Department’s business, legal, administrative, enforcement, and regulatory activities. The ITM II position provides oversight of multiple test and production environments and applications serving internal DOJ clients, the public, victim advocates, and criminal justice agencies.

The ITM II manages the Local and Regional Technical Assistance Center (TAC) Sections, which are responsible for the development, coordination, deployment, and support of standard and custom software for all DOJ workstations in various locations statewide. This branch is also responsible for the coordination, testing, and deployment of software patches/upgrades for DOJ end user devices, applications and ancillary devices used by staff. Managed sections consist of the Local TAC, supporting offices in the Sacramento metropolitan area, and Regional TAC, supporting offices throughout rest of the state. These sections have staff located in three physical locations in Sacramento and multiple other locations throughout the state including in San Francisco, Oakland, Fresno, Los Angeles, and San Diego.

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You will find additional information about the job in the .

Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Special Requirements

A fingerprint check is required.

Clearly indicate JC – 486191 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.

Applying electronically is highly encouraged.

A background check is required (if applicable).

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to establish and maintain cooperative working relationships with all levels of staff, management, and vendor partners; communicate effectively with executive leadership, peers, end users, technical staff and partners, oversight agencies and other stakeholders.
• Ability to adapt to changes in direction or organizational change.
• Ability to manage multiple high priority initiatives in a fast-paced achievement- oriented environment.
• Excellent communication and collaboration skills across technical and non-technical teams.
• Ability to communicate complex technical information in a manner easily understood by non-technical stakeholders.
• Ability to maintain confidentiality of sensitive tasks, assignments, and information.
• Ability to prepare and produce clear and concise documentation (e.g., processes, procedures, plans, etc.).
• Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment.
• Display a working knowledge of project management practices, the system development lifecycle, ITIL, ITSM, etc.
• Demonstrate a service oriented, customer relations-sensitive attitude.
• Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications:

The Statement of Qualifications is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length, single-spaced, 12 pt Arial font. Failure to follow instructions may result in disqualification.

1. Describe and provide examples of your leadership experience, including techniques or approach to developing and motivating teams; facilitating organizational change; guiding process and performance improvements; and establishing goals/objectives and managing progress through to completion.

2. Describe and provide an example of a technology solution you implemented to resolve a problem that was affecting the delivery of an IT service. Describe the problem, the steps you took to determine the best solution, and the implementation process. What challenges did you face and how did you overcome them? Include the following:

• Your role, project scope, and timeline.
• How you identified user needs (e.g., research, data analysis, journey mapping)
• How you turned insights into specific changes
• The impact on users, service delivery, or outcomes

3. What are the three most important components of good customer service? Describe a time where you provided or received exemplary service. What made this example stand out to you?

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements.

Job Tags

Permanent employment, Full time, Work at office, Local area, Remote work,

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