Job Description

Hotel Guest Experience Manager | Philadelphia, PA | Up to $20.00 per hour.

Are you someone who thrives on making people feel welcome, valued, and cared for? Do you believe every guest interaction is an opportunity to create something memorable? If so, we want you to join our team as a Guest Experience Manager — where hospitality meets heart, and every stay begins and ends with you.

At the core of our culture is a commitment to creating unforgettable guest moments, and we’re looking for someone with the personality, passion, and professionalism to help lead the way.

What You'll Be Doing:

• Create a Remarkable First Impression: Greet every guest with warmth and genuine enthusiasm. Make check-ins seamless, personal, and a highlight of their day.
• Elevate Every Stay: Anticipate guest needs before they even ask. Go above and beyond to solve problems, answer questions, and deliver an experience that exceeds expectations — all with a calm, can-do attitude.
• Be the Team Glue: Work hand-in-hand with teammates across departments. Share knowledge, support each other, and help create a service culture that’s second to none.
• Drive Operational Excellence: Keep our front office running like clockwork. Maintain the highest standards of efficiency, while championing innovation and continuous improvement.
• Leave a Lasting Impression: Send guests off with a heartfelt goodbye that makes them feel appreciated and eager to return. Your farewell should be just as memorable as their welcome.

Who You Are:

• A natural people-person with a passion for hospitality and service.
• A team player who thrives in a fast-paced, dynamic environment.
• Flexible with your schedule and always dependable.
• A confident communicator with strong interpersonal skills.
• Focused, detail-oriented, and always thinking one step ahead

What We Offer:

• Competitive pay and a robust benefits package (medical, dental, vision, 401K, flexible spending).
• Employee perks including complimentary hotel stays and exclusive discounts.
• A culture that celebrates your personality, creativity, and individuality.
• A workplace where you’ll be encouraged to grow, develop, and take your career further.
• A diverse and inclusive team that mirrors the vibrant community we serve.

If you’re a vibrant, service-driven individual who believes in the power of connection and takes pride in making someone’s day, we’d love to meet you.

Apply now and become a part of something exceptional. Send your resume to [email protected]

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