Job Description

The Facility Management Account Manager is responsible for overseeing the daily operations of facilities and ensuring that all services are delivered efficiently, effectively, and within budget. They act as the key liaison between the client and the service delivery team, managing relationships, solving problems, and ensuring that all facility management services meet the client’s expectations. Responsibilities: Client Relationship Management: • Serve as the primary point of contact for clients, fostering strong and lasting relationships. • Understand the client’s needs and business objectives and align facility services accordingly. • Regularly communicate with clients regarding service updates, issues, and feedback. Facility Operations Management: • Oversee the daily operations of facilities, including maintenance, repairs, and vendor management. • Ensure compliance with safety, health, and environmental regulations. • Supervise and coordinate facility management staff and contractors. Budget & Cost Control: • Develop, manage, and monitor budgets for each facility. • Ensure cost-effectiveness in all service delivery aspects without compromising quality. Problem Resolution: • Address and resolve any operational or service issues promptly. • Handle escalations and ensure client satisfaction is maintained. Reporting & Documentation: • Prepare reports for clients, detailing the performance of services, budget status, and any issues. • Maintain accurate records of maintenance schedules, contracts, and service requests. Continuous Improvement: • Identify opportunities for improving operational efficiency and customer satisfaction. Qualifications: • Bachelor’s degree in Facility Management, Business Administration, or related field (preferred). • Proven experience in facility management or account management (5 years). • Strong understanding of facilities management operations and industry standards. • Excellent communication and interpersonal skills. • Budgeting and financial management experience. • Problem-solving and conflict-resolution skills. • Knowledge of health, safety, and environmental regulations. • Proficient in facility management software and Microsoft Office Suite. About Company: We are the one-stop shop when people need services that include maintenance, remodeling, and additions. Our services range from heating and cooling, plumbing, electrical, painting and staining, gutters, windows, drywall repairs, door installations, clogged line systems to full sizes of homes and businesses additions, and remodeling. We are "All the Hands of your Home and Business Needs".

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