Job Description

Entry-Level IT Technician – Apple & Tech Device Repair

Locations : Minneapolis, MN (1624 New Brighton Blvd. Minneapolis,MN 55413 )
New Brighton, MN (711 5th St SW, suite 400, New Brighton,MN 55112)

  Job Type : Full-Time & Part-Time

Start Your Career in Tech—No Experience Needed!

Are you tech-savvy, hands-on, and ready to launch your IT career? Gophermods is hiring Entry-Level IT Technicians for our device repair and customer support teams. We offer paid, hands-on training and a clear path toward industry certifications like CompTIA A+, Network+, and Security+—no prior experience required.

We provide on-the-job training, tools, and mentorship to help you succeed in the fast-growing field of electronics repair and IT support.

Responsibilities

As an IT Repair Technician, you may:

• Diagnose and repair smartphones, tablets, laptops, and gaming consoles (training provided)

• Deliver outstanding customer service and tech support in person, via phone, and over email

• Perform troubleshooting and follow repair procedures and safety protocols

• Maintain accurate documentation and case notes in our repair systems

• Support education and business clients with device preparation and bulk repair projects

• Keep your workspace clean and organized and contribute to store operations

• Collaborate with team members to improve repair processes and workflows

Training & Certification Path

In your first year, you'll receive:

• 1-on-1 training with experienced repair specialists

• Ongoing mentorship and performance reviews

• Hands-on experience with a wide range of Apple devices and other consumer tech

• Eligibility to complete CompTIA A+, Network+, and Security+
  • Bonuses upon successful completion of certification exam

✅ Requirements

We're looking for individuals who are:

• Passionate about technology and eager to learn new skills

• Reliable, detail-oriented, and organized

• Excellent communicators with strong interpersonal skills

• Able to lift up to 30 lbs and perform manual repair work (standing, fine motor skills)

• Comfortable working in a fast-paced, team-based environment

• Available Monday to Friday, with flexibility in schedule

No prior tech repair experience is required. Retail, customer service, or tech support experience is a plus.

Compensation & Benefits

• Starting Pay : $16–$21 per hour, based on experience

• Bonuses : Performance-based bonuses & commissions

• Annual Raises : Up to 8% increases based on performance

• Paid Time Off (PTO) : Two weeks paid vacation per year + Two week of unpaid time off per year

• Health Benefits : Medical, dental, and vision insurance (50% employer-covered)

• 401(k) : Retirement plan with 4% employer match

• Disability Insurance : Short- and long-term coverage included

• Flexible Scheduling : No nights or weekends

• Professional Development : Career growth, internal promotions, and leadership training

Apply Today

Whether you're starting fresh or switching careers, we'll help you build valuable, marketable tech skills from day one. Join a team where you'll be supported, challenged, and appreciated.

Click Apply Now to begin your journey at Gophermods !

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