Job Description

Customer Experience Agent

Kelly® Science & Clinical is seeking a Customer Experience Agent for a global bioanalytical and research client based in NY. If you're passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts.

Compensation: $21-23/hr

Schedule: Monday-Friday 9am-5pm ET

Location: Fully remote

Contract to Hire

Why you should apply to be a Customer Experience Agent:

• Opportunity to work with a cutting-edge company in the life sciences industry

• Engage with customers in a positive, helpful, and professional manner

• Build and maintain relationships with new and repeat customers

• Serve as the point of contact for clients throughout the entire ordering process

• Up-sell/cross-sell opportunities and present value-added service options

• Become an expert in the procurement of specimens

• Develop an understanding of the division's operations and products/services offered

Responsibilities

• Building and maintaining relationships with new and repeat customers

• Managing key accounts and serving as the point of contact for clients

• Assisting clients with quotes, order processing, and order tracking

• Seeking up-sell/cross-sell opportunities and presenting value-added service options

• Becoming an expert in the procurement of specimens

• Communicating effectively and timely with customers to answer questions and inquiries

• Serving as a liaison between clients and internal departments

• Working with the Sourcing and Project Management team to develop order fulfillment plans

• Providing ongoing support to the business development field team

• Managing opportunities in Salesforce

• Assisting with training new team members

Qualifications

• Have a Bachelor's Degree, preferably in science

• Have at least 2 years of experience in a client services position

• Have experience as a Clinical Research Coordinator (a plus)

• Have a customer service-oriented attitude

• Have a commitment to quality

• Have the ability to problem solve

• Have excellent written, oral, and interpersonal communication skills

• Are highly self-motivated, self-directed, organized, and attentive to detail

• Have the ability to effectively prioritize and execute tasks in a high-pressure environment

• Have the ability to work both independently and on a team in a collaborative environment

• Are computer savvy and able to adapt quickly to new technologies

• Have proficiency in Microsoft Office Suite (Outlook, Excel, and Word)

What happens next?

Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about.

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Please send resumes to [email protected]

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals-it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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