Job Description

Assistant Service Manager 
LEGACY DODGE 
Wetaskiwin, Alberta 
 
Looking for a positive change? Somewhere you enjoy going to work & can take pride in what you do? Join our family at Legacy Dodge ! 
 
Legacy Dodge is "Urgently" looking for an experienced full time Assistant Service Manager for their WETASKIWIN store to steer our relentless team of automotive problem solvers & educators. The primary purpose of the Assistant Service Manager is to assist in leading the auto service team in providing the ultimate customer experience in auto service and repairs by building customer trust and loyalty through high quality workmanship and professional and knowledgeable counter staff. The Assistant Service Manager works collaboratively with the Service Manager to establish sales objectives, cost controls and strategies for growth and profitability. 

Legacy Dodge Offers You: 

• Industry-leading pay plan 
• Health & Dental 
• Family-owned dealership with values that are customer first 
• Emphasis on work life balance 

• Employee recognition events 
• A workplace with strong community involvement 

• Ensure service team objectives/goals are met 
• Assisting in overseeing team members performing vehicle inspections, repairs, diagnostics, & maintenance 

• Assisting in:
  Evaluate service desk efficiency & ensure appropriate set up/maintenance 
  Resolve service desk concerns & improve operations to increase productivity 
  Monitor department operations/client concerns to improve efficiency 
  Regularly audit repair orders & customer satisfaction metrics to ensure industry benchmark compliance 
  Control department budgets & other expenses 
  Mentor, coach, train, & support the development of your team 
  **Dispatching experiencing is an asset!!**

• Minimum 2-4 years automotive dealership service department experience a strong asset 
• Working knowledge of industry standards/practices, including product details & services offered 
• PBS experience preferred but will train 

• Ability to train, coach, direct, & encourage service team members 
• Ability to provide expert advice to customers regarding the care and service of their vehicles 
• A positive attitude 
• Strong leadership and problem-solving skills 
• A valid driver's license is required 

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